Whether your company answers incoming calls for a particular service or product or frequently calls out to try and make new sales, accounting software such as Peachtree by Sage Software and QuickBooks Enterprise by Intuit can help you save time and effort while improving overall sales results.
Accounting software can be pulled up on the computer to give you and your employees access to valuable information. One reason many companies are turning to customer and accounting management software solutions is to make it easier on both employees and customers. Having a data screen right in front of the employee while talking with customers gives them an outline to follow when taking information as well as access to other crucial information for repeat customers.
You can easily combine Peachtree with CRM software such as ACT! to help your sales team be even more effective. Track incoming calls and add notes to customer files as they call for new products or services. Make the most of every phone conversation by pulling up customer information and using that to personalize each conversation.
Peachtree and QuickBooks Enterprise accounting software can give your company the advantage by keeping up with accounts receivable/payable, payroll, inventory (with certain versions), invoicing, customer statements, and more. You don't have to buy various programs to handle all these tasks. Peachtree and QuickBooks have a number of features for multi-tasking and can easily be integrated with other types of software to expand their features.
Meet Sales Quotas
If you're wondering how it works...just imagine being able to quickly enter data and ask questions from simple data screens. This will save much time when compared to having to write everything down. Customers will appreciate the professionalism demonstrated with every call. Your company doesn't have to be a large corporation to look and feel like one.
Operating a service business can be easier as well. Peachtree and QuickBooks enable you to type up invoices on the spot as customers call in. Perhaps you operate a plumbing or heating/air business and frequently receive emergency calls for service. Imagine being able to enter the customer's data into the computer on pre-set screens based on his needs. You can enter a customer's name, the date and time of the call, address, phone, e-mail, the problem they are experiencing, etc. You can use the software to assign a technician and set appointments.
That's only one way you can utilize the many features of Peachtree or QuickBooks Enterprise. You can also use it for repeat customers if calling out for surveys, customer updates, etc. As you find out more ways to please customers, you can promote your business effectively based on feedback and increase sales even more!
Check out online demos for QuickBooks Enterprise, Peachtree Quantum (or other versions), ACT! Software, MAS90 software, and others. These can help you improve phone service from every angle while giving your employees advanced software to work with. Look for multi-user licensing if you have multiple customer service representatives who will be using the software. Don't waste another moment - start organizing all incoming information with these great programs!
Chris Robertson is an author of Majon International, one of the worlds MOST popular internet marketing companies on the web.
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